I am Service Delivery and Product Management leader with 10+ years of experience ensuring successful delivery of complex digital solutions across aviation, finance, real estate, oil & gas, and marine industries. Skilled at driving service excellence, SLA compliance, and KPI monitoring while leading cross-functional teams across Europe, UK, US, and UAE. Proven track record of improving client satisfaction, mitigating delivery risks, and building scalable governance frameworks. Expertise in aligning business goals, user needs, and technical execution to deliver measurable outcomes.